Terms and policies

Customers can reschedule, skip or pause recurring cleans from the magic-link portal. Late cancellation fees may apply according to the configured admin pricing rules.

For recurring bookings, skipping or pausing is usually the fastest way to manage a temporary change. If a cleaner has already been assigned or payment has already been collected for an imminent clean, support will review the request against the cancellation policy.

Cleaners operate as independent contractors or limited companies. Clean & Sorted provides customer bookings, scheduling, payment collection, support and operational standards. Contractors choose their availability and accepted jobs, maintain required documents, and invoice the cleaning company for completed work.

Contractors must follow job notes, protect customer privacy, report issues promptly and never receive customer card details.

By accepting this declaration, the applicant confirms they understand they are applying to provide services as a self-employed contractor or through their own limited company, not as an employee of Clean & Sorted.

They remain responsible for tax, insurance, legal right to work, and keeping business details up to date before accepting paid work.

Cleaner access is subject to vetting, document approval, availability, service area coverage and ongoing quality standards. Clean & Sorted may pause access where documents expire, reliability drops, complaints require investigation, or work cannot be safely assigned.

Public liability insurance is required before taking customer jobs. Applicants who do not yet have insurance can apply first and complete that step during follow-up.